About the role

This is a senior, strategic, relationship-owning role. You’ll be the main point of contact for a select portfolio of Mesh’s largest and most complex Mid-market and enterprise customers. You’ll be responsible for their satisfaction, retention, and growth, and for anticipating risk, renewal, and expansion opportunities well ahead of time. Mid-market and Enterprise accounts often span multiple entities, regions, and products, so you’ll operate as a trusted advisor to executive stakeholders. You’ll also coordinate a cross-functional team around each account to deliver long-term value.

What you’ll do

• Own the relationship for a portfolio of 50 strategic Mid-market and enterprise accounts, acting as their main point of contact and keeping a clear, current picture of account health across every entity and region
• Build and maintain executive-level relationships with CFOs, Controllers, VPs of Finance, and Procurement, establishing executive sponsorship on both sides and multi-threading across business units
• Develop and execute strategic account plans for each customer, with clear growth targets, risk mitigation, and success milestones
• Drive growth in spend across your book: retention, deeper adoption across entities and departments, and expansion into new products and regions
• Lead renewals and commercial negotiations end to end, working through procurement, legal, and security review processes
• Lead executive business reviews with senior stakeholders and C- Level to align on strategic priorities, demonstrate ROI, and shape the joint roadmap
• Mitigate and mirror customer needs to Mesh’s cross-department teams to drive product adoption and satisfaction.
• Act as the voice of our customers internally, feeding insight to Product, Support, and Marketing and influencing the roadmap for large-account needs
• Forecast renewals and expansion accurately and keep CRM data current

What we’re looking for

• 6+ years of experience in SaaS sales, account management, or Customer Success, with direct ownership of revenue targets and a proven track record of consistently meeting or exceeding them through account growth, upselling, cross-selling, and new business opportunities within existing accounts.
• 2+ years of managing mid-market and enterprise accounts.
• Proven success owning a large portfolio of enterprise or upper mid-market customers, balancing growth and retention across many accounts at once
• Proven ability to build relationships with C-level and senior finance executives, and to discuss spend, process, controls, and ROI credibly
• Experience managing complex, multi-stakeholder accounts across multiple entities, regions, or business units
• Demonstrated track record of conducting executive business reviews that deliver measurable outcomes, including account expansion, renewal commitments, and defined action plans.
• Experience negotiating renewals and expansions through formal procurement and legal processes
• Hands-on experience with CRM tools (Salesforce or similar) is required
• Hands-on experience working with AI tools (Claude, Gemini) is required
• Comfortable managing accounts that span multiple products, and able to navigate that added complexity with the customer
• Strong cross-functional leader who can rally Sales, Product, Implementation, and Support around customer goals

Nice to have

• Fintech, spend management, or payments background
• Experience with global or multi-currency customers
• Familiarity with ERP systems (NetSuite, SAP, Oracle) and finance workflows

Sounds like your kind of challenge?

Send your resume to mesh-jobs.csm@meshpayments.com, and let’s talk!