Location: Remote

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

What You’ll Do:

• Research specific business activities, background, and ownership to classify and
  complete 'virtual' audits
• Professionally communicate audit documentation requests, including handling
  inbound/outbound phone calls and scheduling follow-up calls as appropriate
• Provide outstanding customer service by answering all customer questions and
  concerns through the audit process via phone and email channels
• Exercise sound judgment, critical thinking, and decision making skills to determine
  appropriate actions based on audit findings
• Meet or exceed goals on assigned work within established company standards for
  quality and production
• Collaborate with Team Lead in association with Risk, Data Science, and Insurance
  Product teams to track audit results and improve the audit process and insurance
  product

What We Need:

• Bilingual (Spanish speaking)
• BA/BS degree preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to conduct independent research and analysis
• Superior analytical skills

Unstoppable Qualities:

• At least 1+ year experience in data entry