Discover Your Dream Job

Grow your career and join a game-changing startup
33
companies
254
Jobs

IT Site Specialist

Next Insurance

Next Insurance

IT
United States
Posted on Tuesday, August 8, 2023

Location: Rochester, NY (hybrid)

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are currently hiring an IT Specialist to join our Information Technology team. The IT team ensures Next Insurance is a phenomenal place to work every day. The team is responsible for maintaining and developing the technical infrastructure that empowers our organization's success. Our department works proactively to seek best practices and programs to make our employees' experience as user-friendly and efficient as possible.

What You’ll Do:

  • Own all IT aspects as the first point of contact and assume an active role in global company-wide IT project executions
  • Manage the on/off-boarding of company employees which includes, but not limited to, provisioning equipment, workstation setup, identity, and access management solutions
  • Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote
  • Support and guide users with 3rd-party SaaS solutions to enable smooth and efficient work
  • Configure, maintain, and monitor core IT tools like MDM, Collaboration solutions, Endpoint security tool, etc. to meet IT/Security policies and procedures
  • Ensure security of data, network access, and remote access

What We Need:

  • 1+ years experience in an IT, help desk or support role in a tech company
  • “Can do” self-starter with excellent communication, customer service and interpersonal skills
  • Experience working with cloud-based software solutions such as G-Suite, Okta, Zoom, etc.
  • Hands-on experience with computer networks, and troubleshooting both OS X and Windows platforms
  • Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc.)
  • Experience in client endpoint management systems, security tools and monitoring - Advantage
  • Bachelor's degree required

The US annual base salary range for this full-time position is $78,000-$105,000. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US annual base salary range for this full-time position:
$78,000$105,000 USD

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.