We are looking for a Renewal Manager who is motivated, collaborative, and process-oriented to secure up-for-renewal dollars and mitigate renewal risks.

What You’ll Do

• Handle the quote-to-close process for renewals 120 to 90 days in advance of the renewal due date.
• Achieve or exceed quarterly revenue goals, tied to retention of existing customer contracts.
• Partner with Customer Success to assess customer health and drive the appropriate renewal solution.
• Collaborate cross-functionally with Legal and Deals Desk as applicable.
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale.
• Identify “at-risk” renewal clients before the renewal date and escalate to appropriate team members; mitigate contraction and churn within all deals.

What You’ll Bring

• 3+ years of experience in a SaaS revenue organization as Sales, CSM, or prior renewals team experience.
• Deep understanding of SaaS offerings and pricing models.
• Proven track record of success and over-achievement of renewal quota in previous positions.
• Highly collaborative with the ability to succeed in an entrepreneurial environment.
• Confidence and ability to navigate customer and partner renewal processes per Port rules of engagement.