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Technical CSM

Port

Port

IT
Boston, MA, USA
Posted on Thursday, June 20, 2024

Technical CSM

  • Sales
  • Boston
  • Full-time

Description

Our Opportunity:

Port is actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customer-facing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for expansion.

Responsibilities:

  • Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
  • Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
  • Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Port.
  • Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
  • Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
  • Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

Requirements

  • 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
  • In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes.
  • Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
  • Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
  • A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.

Location:

US (remote) - Preference for candidates in the New York, Austin, or Boston areas.

Join Us:

At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.