Discover Your Dream Job

Grow your career and join a game-changing startup
31
companies
217
Jobs

Technical Support Engineer

Run:AI

Run:AI

IT, Customer Service
United States
Posted on Sunday, October 8, 2023

Run:AI provides organizations with a world-class machine learning platform to improve productivity and efficiency for data scientists. Our product provides a Run:AI unique HPC scheduler, relies on Run:AI advanced GPUs virtualization technology and makes GPUs first class citizens in Kubernetes.

In this role you will be responsible for the following:

  • Help customers worldwide resolve complex technical issues, through support portal, chat, screen-share and calls, as required.
  • Work closely with the Run:Ai Engineering and Product teams for escalation of cases when needed.
  • Managing independently a queue of tickets and technical projects
  • Develop internal and external knowledge bases to better support the customer's needs and share best practices
  • Troubleshoot complex technical issues both in a customer kubernetes environment and on the run:ai SaaS infrastructure.
  • Adapt and innovate in order to constantly improve the customer experience.
  • Write documentation, create examples and how-to documents, on a regular basis

Qualifications

  • 4+ years of experience as a Support Engineer in a B2B SaaS organization customer service/support setting
  • Highly technical, with hands-on experience with technical support work
  • Excellent understanding of Kubernetes and Container based solutions
  • Ability to work in flexible hours and weekends when needed
  • Experience working with Kibana / Zendesk / JIRA or equivalent software
  • Experience with Linux, Bash, Containers Architecture
  • Fluent English - Mother tongue grade
  • Advantage - BSc in Computer science/Industrial engineering