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Technical Support Specialist

Stream Security

Stream Security

IT, Customer Service
Ramat Gan, Israel
Posted on Wednesday, June 26, 2024

Technical Support Specialist

  • Support
  • Ramat Gan
  • Full-time

Description

Stream Security is looking for the first Technical Support Specialist.

This is the first Support function in the organization, therefore requires a lot of responsibility, creativity and inter-personal skills.

Stream Security’s platform constantly models enterprises’ cloud environments, empowering security teams to detect, investigate, and respond to threats in real time. Leveraging an event-driven architecture, the platform pinpoints how threats emerge and demystifies the impact of remediating them instantly.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We're backed by top global top-tier VCs well positioned to execute our vision. We seek excellent individuals to join our journey and build a legacy.

As the first support specialist you will have great impact on the support methodology in the company and act as trusted advisor to all our customers.

The job includes great personal and professional growth opportunities.What you will do:

  • Manage customer experience and ensure best SLA for Stream team.
  • Diagnose and resolve technical issues related to stream security promptly and effectively.
  • Implement and optimize cloud security best practices to enhance the security posture of our clients’ environments.
  • Provide training and guidance to customers on implementing and maintaining cloud security measures effectively.
  • Collaborate closely with CS and R&D teams for prioritization and escalation of issues and feature requests
  • Document support activities, solutions, and best practices, and communicate them clearly to both customers and internal stakeholders.
  • Act internally as a product technical expert

Requirements

What you will bring:

  • At least 1+ years of experience as Technical Support (2nd/ 3tr tier) or similar, preferably in global B2B-focused SaaS
  • Willingness to go the extra mile to get the job done within SLAs and customer commitments
  • At least 3+ year experience in the tech industry
  • Great understanding of Networking and TCP/IP
  • Minimum 1 year experience with a major cloud provider (AWS/Azure/GCP)

Advantages:

  • Familiarity with Kubernetes and IaaC
  • Experience with REST and GraphQL APIs
  • Experience with cloud security products and concepts (CSPM/CNAPP/CDR)