Role Overview

The Sales Support Engineer at Token Security is a hands-on, customer-facing technical role focused on accelerating post-sales execution, onboarding, and integrations. This role bridges Sales Engineering and Product/Engineering, delivering fast, practical solutions that help customers successfully deploy and operationalize Token Security in complex environments.

You will work directly with customers to solve real-world technical challenges, build integrations and automation, and ensure a smooth path from initial deployment to ongoing success—without owning core product development.

Key Responsibilities

Post-Sales Execution & Customer Support

• Support onboarding, setup, and configuration for new customers
• Build scripts and workflows leveraging APIs to meet customer use cases
• Assist with integrations across cloud, identity, and CI/CD environments
• Contribute to customer reporting and QBRs in partnership with Sales Engineering

Solution Delivery & Technical Execution

• Design and implement practical, customer-specific solutions
• Develop reusable tools and automation to scale deployments
• Own delivery timelines and execution in collaboration with Sales Engineers
• Troubleshoot and resolve technical issues across APIs, infrastructure, and integrations

Customer Engagement

• Participate in technical discovery to understand requirements firsthand
• Provide hands-on support during implementation and post-deployment
• Act as a trusted technical partner to customers during onboarding and beyond

Collaboration & Escalation

• Partner closely with Sales Engineering on prioritization and delivery
• Escalate complex issues to FDE and coordinate with R&D when needed
• Translate customer challenges into actionable technical insights

Required Skills & Experience

Technical Skills

• Strong hands-on experience with APIs, scripting (e.g., Python, Go), and automation
• Experience with cloud platforms (AWS, GCP, Azure)
• Familiarity with CI/CD pipelines, infrastructure as code, and system integrations
• Understanding of identity, secrets management, or security concepts is a strong plus

Professional Skills

• High ownership and accountability for customer-facing deliverables
• Ability to independently validate, test, and support solutions
• Strong troubleshooting and problem-solving capabilities
• Organized with solid documentation and handoff practices

Soft Skills

• Comfortable working in ambiguity and fast-paced environments
• Strong communication skills with both technical and non-technical stakeholders
• Good judgment on when to solve independently vs. escalate