About Unframe

Unframe helps the world’s largest enterprises bring LLM-powered applications to life in days - not months. Backed by Bessemer, Craft, and TLV Partners with $50M in Series A funding, we’re redefining how companies deploy AI in production. We’re a hands-on, product-minded team working on-site from our Tel Aviv office, building AI products that actually get used.

As our Enterprise CSM, you’ll be the operational lead for our largest AI deployments. You’ll manage customer projects end-to-end, train users, and ensure successful adoption of our platform across enterprise teams.

As the first enterprise CSM you’ll have the opportunity to build and shape the best CS practices, your way, and help Unframe upscale the way we work with our largest customers.

What You’ll Do

• Build and maintain executive-level relationships to drive strategic alignment.
  
  
• Own customer onboarding and day-to-day rollout of our product
  
  
• Define success metrics for enterprise accounts (e.g., adoption rate, renewal, expansion)
  
  
• Manage project timelines, stakeholders, and expectations across multiple departments
  
  
• Deliver hands-on product training and support for enterprise users
  
  
• Translate customer needs into structured work plans for internal teams
  
  
• Ensure successful rollout and adoption and be the go-to person for making things work
  
  
• Provide feedback from customers to shape product roadmap.
  
  

What We’re Looking For

• 3+ years of experience as a CSM
  
  
• Experience driving digital transformation or AI/automation projects in large organizations.
  
  
• Proven track record of managing multi-stakeholder enterprise relationships.
  
  
• Strong project management skills - you know how to plan, drive, and deliver
  
  
• Excellent communication in both Hebrew and English
  
  
• Team player with high ownership and attention to detail
  
  

Nice to Have

• PMO certification or structured project management background
  
  
• Experience with AI products, SaaS platforms, or complex rollouts
  
  
• Technical fluency - able to understand API integrations or data workflows.