Customer Success Manager
Unit is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies launch bank accounts, cards, payments, and lending in weeks - not years.
Unit was founded by a team with deep fintech and financial services experience and the first banking-as-a-service platform to reach unicorn status. We have raised over $169 million to date from top investors including Insight Partners, Accel, Better Tomorrow Ventures, Aleph, and Flourish and serve 140+ customers including AngelList, Honeybook, Roofstock, and many more.
We’re hiring a Customer Success Manager to join our growing team and own a wide range of client-facing responsibilities.
This role is highly entrepreneurial and cross-functional, and the successful candidate will make an immediate and continuous impact on the satisfaction and success of our clients. For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up.
The role is based in New York City.
As Customer Success Manager, you will:
Help build the client onboarding process and ensure that Unit provides an excellent client experience, including updating processes to reflect ongoing client feedback;
Develop and monitor the KPIs and other performance metrics we will use to track and improve the client experience;
Build and manage multiple client relationships post-onboarding, including proactively engaging with key contacts, identifying and tracking any issues to resolution, and gathering feedback on client experiences; and
Work closely with the support team as a point of escalation for complex issues.
WHAT WE’RE LOOKING FOR
You have 3+ years of experience in a customer success, account management, or management consulting role; Fintech industry experience is a must
You’re a quick learner, organized, and comfortable in fast-moving environments
You’re team-focused and energized by wearing many hats
You like building things and owning projects from start to finish
You are enthusiastic about fintech and creating the future of financial infrastructure
The base salary for this role is expected to be $120,000 - $140,000 per year. In addition, employees at Unit can expect generous benefits and may be eligible for equity. The final offer will be determined by factors including experience level, expertise, and location.
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem.
We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.