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Enterprise Customer Success Manager

Zencity

Zencity

Customer Service, Sales & Business Development
United States · Remote
Posted on Saturday, May 4, 2024

Enterprise Customer Success Manager

  • Customer Success
  • USA Remote
  • Intermediate
  • Full-time

Description

Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to Chicago, to Austin. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

As an Enterprise CSM, you will be responsible for driving the customer journey and building impactful relationships with your own book of business in a high-touch, senior role. As a trusted advisor to police departments, law enforcement professionals and agencies, and government organizations, you’ll have the opportunity to provide thought partnership and guidance to executives, train/enable government junior staff, and proactively deliver value to clients.

This is a highly autonomous role in a team-oriented environment, so we’re looking for candidates who enjoy operating proactively and taking ownership of their work while collaborating and tapping into internal resources.

Requirements

  • 7+ years of experience in customer success, strategic/business/organizational consulting, or similar roles
  • Professional experience within the public safety industry
  • Professional presence in a fast-paced, ever-changing environment. Must be comfortable and confident in regular meetings with high-level government officials
  • Strong relationship-building skills
  • Strong digital/technical skills and ability to simplify complex technical products to audiences with low digital proficiency
  • Availability to travel - 25%