Who are we?

Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to New York, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

What is the Role?

As a Product Manager at Zencity, you will lead the product work and execution on our suite of survey products and be responsible for the entire product lifecycle, from concept to production. You will establish a shared vision for your product across the company at large, while collaborating closely with cross-functional team members from (e.g. design, R&D, product marketing) and receive input from customers, leadership and various departments like customer success, sales and professional services, in order to lead the product from concept to launch. You will own the roadmap-building process for these products, as well as lead product initiatives that will have a great impact on the future direction of the company.

Responsibilities

• Fully own the product management lifecycle for our survey product in line to the company’s strategic vision: the roadmap, KPIs, research, user experience, and finally collaborate with R&D on execution and monitor adoption.
• Perform research and discovery to understand and prioritize our customers' pain points, and analyze user feedback, product analytics, and market research and competition, to turn user needs into detailed product requirements and user workflows
• Build the business case for new product development, involve various stakeholders to get buy-in and communicate the vision to the wider teams.
• Product Requirements; translate the new product strategy into detailed requirements and prototypes.
• Launch new features (and sometimes products) in collaboration with the sales and marketing teams, helping develop the go-to-market plans.
• Work with our data science and survey research scientists (statisticians) in order to automate the distillation of key insights from our surveys into our customers’ decision making processes
• Work with a variety of stakeholders across engineering, customer success, sales, professional services, marketing and operations.

• 5+ years of experience, including proven experience in a building successful SaaS products
• Data driven with experience managing complex processes with multiple stakeholders
• Strong understanding of all elements of the entire product management process and product lifecycle
• Skilled in product discovery in its multiple forms, and in defining user workflows and sketching wireframes.
• A good balance of technical savviness and business acumen with an ability to dive into the details as well as broad strategic thinking
• Proven experience with data-rich applications and AI-driven features
• Experience working with US-based customers and teams
• Excellent communication skills in English
• Experience working with local governments - an advantage
• Experience managing other product managers or designers - an advantage (even though not needed in this role)
• Passionate about impacting the day-to-day lives of millions of city dwellers worldwide.

***Zencity is committed to building a culturally diverse team and strongly encourages applications from female and minority candidates.